We offer domestic cleaners & domestic cleaning services throughout Telford, Newport & surrounding areas.

Terms & Conditions

For the purpose of the terms & conditions

All goods & services provided by WHEN U WANT US and any division of WHEN U WANT US (hereinafter called “the company”).


The customer (hereinafter called “the customer”).

COPYRIGHT

All content provided on this Web site, including but not limited to button icons, formatting, graphics, images, logos, software, and text, is the copyright of WHEN U WANT US or its content suppliers and is protected by applicable UK and international copyright laws. Any materials downloaded copied or other any other use including display, distribution, modification, republication, reproduction, or transmission of the content on this Web site is strictly prohibited.
Copyright © 2017 WHEN U WANT US. All rights reserved.

REGULAR DOMESTIC CLEANING & REGULAR OFFICE CLEANING

No minimum hours per cleaning visit applies, prices are charged at our hourly rate.
The customer agrees to provide full access to the property to be cleaned. The company will provide all cleaning material and equipment to provide the cleaning services unless other arrangements have been made the company.

The customer understands that the price he/she has been quoted does not include anything apart from cleaning and ironing labour.

An initial meeting is sometimes required before the first cleaning visit, in order to be estimate the average time needed to do the job.

ONE-OFF CLEANING AND END OF TENANCY CLEANING

The company reserves the right to amend the initial quotation, should the customer’s original requirements change.

Minimum of 4 hours per cleaning visit applies, prices are charged at our hourly rate.
The customer agrees to provide full access to the property to be cleaned. The company will provide all cleaning material and equipment to provide the cleaning services unless other arrangements have been made the company.

The customer understands that the price he/she has been quoted is not for a “package deal” and does not include anything apart from cleaning labour and cleaning products.

If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home of similar size to the customer’s.

The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning.

Post Construction Cleaning (After Builders Cleaning), Post Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.

CARPET CLEANING

The company does not offer carpet cleaning, however recommends a professional carpet cleaning service.

INVOICES & PAYMENT

All invoices will be raised on a monthly basis by the company. Invoiced amounts shall be due and payable within seven days of receipt of invoice.

The company shall be entitled to charge interest on overdue invoices from the date when payment becomes due on a day to day until the date of payment at a rate of the base rate of the Bank of England.

All invoices for cleaning services carried out (except Office Cleaning) are payable by cash, cheque or bank transfer made payable to “ WHEN U WANT US “ not later than seven days from the date of the invoice.

All invoices for office cleaning services carried out are payable by bank transfer made payable to “ WHEN U WANT US “not later than seven days from the date of the invoice.

If paying by cheque, the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque.

All outstanding balances for cleaning services carried out are payable in full by cheque or bank transfer made payable to the company if the customer cancels or terminate the whole service.

CLAIMS

The company has a public and employer’s liability insurance. The policy will cover any accidental damages caused by the company. In case of damage The company will repair the item at its cost. If the item cannot be repaired The company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a suitable source.

The company reserves the right not to be responsible for: cleaning job not complete due to the lack of suitable access and/or equipment failure, hot water or power; third party entering or present at the customer’s premises during the cleaning process, wear or discolouring of fabric becoming more visible once dirt has been removed failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods, existing damage or spillage cannot be cleaned/removed completely using provided by the company’s cleaning materials and equipment.

If there are any complaints/damages that the customer would like to report, they should do that in within 24 hours after the cleaning service has been completed.

CANCELLATION

Regular domestic cleaning, office cleaning:

The customer may cancel a scheduled cleaning visit/s by giving at least 24 hours advanced notice.
The customer may terminate the whole service without giving notice and specifying the last cleaning date.

The customer agrees to pay the full price of the cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled cleaning service.

The customer agrees to pay the full price of cleaning visit in the event of a lockout caused by cleaners being turned away; no one home to let them in; or problem with customer’s keys. If the keys are provided they must open the lock without any special efforts or skills.

End of Tenancy cleaning:

The customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay £20.00 cancellation fee per cleaner if the customer cancels or changes the date/time less than 48 hours prior the scheduled appointment. Customer agrees to pay £20.00 cancellation fee per cleaner in the event of a lockout caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys. If the keys are provided they must open the lock without any special efforts or skills.

One-off cleaning:

The customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay £20.00 cancellation fee per cleaner if the customer cancels or changes the date/time less than 48 hours prior scheduled appointment. Customer agrees to pay £20.00 cancellation fee per cleaner in the event of a lock-out cause by our cleaners being turned away; no one at home to let them in; or problem with customer’s keys. If keys are provided they must open the lock without any special efforts or skills.

LIABILITY

Subject to the unfair contract terms Act 1977, and the “requirement of reasonableness” therein, in the event of any claim against the company in respect of any matter whatsoever, the liability (if any) of the company shall be limited to the replacement of the goods sold by the company in respect of when the liability (if Any) arises only and under no circumstances shall the company be liable to the customer or any other party for any consequential loss or damage whatsoever.

FORCE MAJEURE

Every effort will be made to carry out the contract but its due performance is subject to cancellation by the company and such variations as the company may find necessary as a result of inability to secure labour, materials or supplies as a result of any Act of god, war, strike, lock-out, other labour dispute, fire, flood, drought, legislation or other cause (whether of the foregoing class or not) beyond the company’s control. The company shall be under no liability for failures, variations and delays attributable to cause beyond its control.
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


EQUIPMENT AND CHEMICALS USED

The company will provide all equipment and chemicals used within your premises unless otherwise stated or requested. The company will provide with each chemical product used within your premises a material data sheet produced by the chemical manufacturer in accordance with The Control of Substances Hazardous to Health Regulations Act (COSHH) 1994, The Control of Substances Hazardous to Health Regulations Act (COSHH) 1999 and The Control of Substances Hazardous to Health Regulations Act (COSHH) 2002. The Customer must allow the company access to hot water and power.


APPLICABLE LAW

This Web site is created and controlled by WHEN U WANT US in the United Kingdom. As such, the laws of the United Kingdom will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. By use of this Web site you irrevocably consent for any and all disputes with WHEN U WANT US to the venue of English courts located in the United Kingdom. If you access the Web Site from outside of the United Kingdom, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time with or without notice to its users.


INDEMNIFICATION

The customer shall indemnify the company against any and all claims, damage, costs and expenses, which the customer may incur as a result of employing the company and which arise, directly or indirectly, from the customers insistence that the company uses the customers own provided equipment and chemicals.


Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the company to the customer in respect of any claim whatsoever or breach of this agreement, whether or not arising out of negligence, shall be limited to the fees paid by the customer to which the claim relates.


In no event shall the company be liable to the customer for any loss of business, loss of opportunity or loss of profits or for an other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the customer had been made aware of the possibility of the customer incurring such a loss.

Contact Us

Please feel free to get in contact with us about our services & additional information that you require.

Address:10 Pembridge Close
  Donnington
  Telford
  Shropshire
  TF2 8DJ
  United Kingdom
Telephone: +44 (0) 1952261157
Mobile: +44 (0) 7854382236
E-mail:office@whenuwantus.co.uk

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